Payment & Cancellation Policy

Learn more about AN Tours’s Vietnam Payment & Cancellation Policy below.

HCMC Food Tour for the U.S. Embassy officers - Flower Market
#1 secure payment

AN Tours Vietnam is one of the top travel companies in Vietnam’s tourism industry. Therefore, we always prioritize payment safety and security with the #1 payment gateway.

Cancellation refund terms

For pre-paid services (deposit/ full price payment), we will accept to refund if you would like to cancel the service. However, as always, to prepare the services best for you, we will pay for cars, restaurants,… in advance, which can not be refunded when reaching a certain time.

A day in advance is calculated by 24 hours before the service starting time. For example, if your tour starts at 8:00 AM Jan 20, then cancellations after 8:00 AM Jan 17 will receive 0% refund.

7+ days

100% refund

5-6 days

75% refund

3-4 days

50% refund

Below 3 days

0% refund.

Service Delay Policies

In some cases you may not be able to attend the services on the booked days. In that case, you can send us a request to delay your service day instead of cancellation (which may cost you a part of your deposit). The maximum of delay time is 7 days before/ after the original booked time. This policy is only applied to a few services, so please check with us first if you would like to delay your booked services.

Cancellation contact form

Below are detailed steps for cancellation of your booked services. Please fill the form and drop us messages so that we can process for you.

Step 1: Contact us

Send us a request of cancellation

Step 2: Confirmation

We will send you confirmation about amount of refund, which is defined below

Step 3: Receive your refund

You will receive the refund in a few working days

Please note your country code