Our deposit Q&A

Cancellation policies

For pre-paid services (deposit/ full price payment), we will accept to refund you if you would like to cancel the service. However, as always, to prepare the services best for you, we will pay for cars, restaurants,... in advance, which can not be refunded when reaching a certain time. Below are detailed steps:

Step 1: Contact us

Send us a request of cancellation

Step 2: Confirmation

We will send you confirmation about amount of refund, which is defined below

Step 3: Receive your refund

You will receive the refund in a few working days

A day in advance is calculated by 24 hours before the service starting time. For example, if your tour starts at 8:00 AM Jan 20, then cancellations after 8:00 AM Jan 17 will receive 0% refund.

Service Delay Policies

In some cases you may not be able to attend the services on the booked days. In that case, you can send us a request to delay your service day instead of cancellation (which may cost you your deposit). The maximum of delay time is 7 days before/ after the original booked time. This policy is only applied to a few services, so please check with us first if you would like to delay your booked services.

Elite Of The Seas - Cruise

ELITE OF THE SEAS AMENITIES & SERVICES

Enjoy the luxury experience.

Fine Dining Room

With the chic atmosphere, indoor and outdoor seating in an authentic concept, the fine dining restaurant is designed in aneverlasting elegant style, features luxury amenities and open kitchen.

We offer western food, famous Vietnamese traditional food served in BBQ, buffet and a la carte. Guests could enjoy light breakfast, lunch, BBQ dinner while cruising through the wonderful landscapes of the world heritage site.

Panoramic Bar

The bar is set up in both outdoor – pool view and indoor – inside the restaurant, which provides maximum convenience for customers. With a wide selection of international wines, cocktails, non-alcoholic beverages, coffee, the bar is a perfect place where you could enjoy the romantic, sweet and relaxing moments in the fresh air and the natural scenery.

Mini Golf Course

Located at the front of the second deck. The mini-golf course is one of the finest and relaxing area, guest could use our golf club onboard to practice or play some holes with your partners.

The Outdoor Pool

In the same deck with the fine dining room, the open-air pool is designed in infinity pool style, covered by teak flooring. The perfect relaxing place to chill, to take your own unique photos and enjoy in the panoramic view of the bay.

Spa, Sauna & Massage

Elite Spa, sauna and massage offers a journey of reawakening. The combination of local spa rituals with indigenous ingredients. Guest will enjoy a truly relaxing moment in multiple choice of facials and signature massages…

Wine & Cigars Cellar

Located in the basement, the wine and cigars cellar is fully stocked of wines and famous cigars. With the great decoration, spacious seating, this area provides a perfect place for a wine tasting or private meetings. 

Fitness Room

Located on the first deck, the fitness room is available with treadmills, stationary bikes and some dumbbells. Guests could recharge their energy while enjoying the bay natural view.
For post-workout treatment, guests could enjoy the sauna or massage therapies, please make your spa reservation in advance with our Cruise Manager.

Sundeck & Corridor

As a luxury cruise, Elite Of The Seas has one of the best looking sundeck & corridor.

Other Cruise Acitivities

Kayaking
Do kayaking by yourself in calm water through floating houses, explore the beauty of limestone caves so close by yours eyes, hands and individual feeling. 

Local rowing Boat
Get ready for visiting floating village where rowing boats rowed by local people. You will have chance to experience history, culture and the daily life of local peoples while rowing through floating village. You will make a short hiking trip around village, along landscape and enjoy water sport.

Swimming
How amazing to swim in the calm, clean water with less touristy or visit nature beach of the Lan Ha bay by walking along beach,. Relaxing after activities, immersing in the water to get stronger

Squid Fishing
When the night falls, it must be fun when standing on the boat and try your luck with sly squids. Try to be patient, squid fishing can be successful from your skills.

Tai chi Class
Tai chi is one of the best ways to release stress and fatigue. Our Tai chi master will guide you with a basic lesson which has been simplified so that everyone can easy to follow. Let’s come on the sundeck in the early morning and start your new day in fresh air to full charge your energy for the day.

Cooking Demonstration
Learn how you can make one of Vietnam traditional dishes – Spring roll. Our chief will carefully introduce what is the ingredient needed, how to make it and you may do at home for your family or friends. With guides from our chef, we hope you can make Vietnam traditional food in perfect way.

Elite Of The Seas - Cruise

ELITE OF THE SEAS 3D2N ITINERARY

Please note that itinerary time is calculated approximately. Actual time may depend on weather, traffic & other factors.

DAY 01
DAY 02
DAY 03
✅ INCLUDED

– Full equipped luxury en-suite cabin with multi A/C, marble bathroom, and finest bathroom amenities
– All meals on board
– Tender/speedboat transfer
– Welcome drink
– Live Music
– 24-hour room service with no extra charges
– 24-hour food ordered with no extra charges
– Refilled bottled fresh water with no limit
– Cookery demonstration
– Entrance and sightseeing fees
– Tai chi, games, gym, swimming pool and library
–  Beach activities such as kayaking, bamboo boating, caving, squid fishing
– Internet wifi, Satellite – HD LED TV
– Fishing and golf equipment
– English speaking guide
– On board insurance and service charges

❌ EXCLUDED

– Beverages
– Luxury Transfer service (if requested)
– Tips and other personal expenses
– All other services not clearly mentioned above.

Elite Of The Seas - Cruise 1

ELITE OF THE SEAS 2D1N ITINERARY

Please note that itinerary time is calculated approximately. Actual time may depend on weather, traffic & other factors.

DAY 01
DAY 02
✅ INCLUDED

– Full equipped luxury en-suite cabin with multi A/C, marble bathroom, and finest bathroom amenities
– All meals on board
– Tender/speedboat transfer
– Welcome drink
– Live Music
– 24-hour room service with no extra charges
– 24-hour food ordered with no extra charges
– Refilled bottled fresh water with no limit
– Cookery demonstration
– Entrance and sightseeing fees
– Tai chi, games, gym, swimming pool and library
–  Beach activities such as kayaking, bamboo boating, caving, squid fishing
– Internet wifi, Satellite – HD LED TV
– Fishing and golf equipment
– English speaking guide
– On board insurance and service charges

❌ EXCLUDED

– Beverages
– Luxury Transfer service (if requested)
– Tips and other personal expenses
– All other services not clearly mentioned above.