Table of Contents
Tourist Protection in Vietnam
Vietnam tourism overview
Vietnam’s natural beauty, rich history, and vibrant culture have made it a magnet for international travelers, significantly contributing to its economy and cultural exchange. As the number of visitors has soared, so has the need to ensure their safety and preserve Vietnam’s reputation as a top travel destination.
Need for safety measures
With the booming tourism industry, incidents ranging from minor inconveniences to more serious travel scams have underscored the need for robust protective measures. Tourists’ experiences, relayed through travel forums and word of mouth, have highlighted areas where additional support could enhance the safety and overall experience of international visitors.
Setting up Vietnam Tourist Protection Hotline
In response to the growing need for comprehensive tourist assistance, the Vietnamese government, in collaboration with local authorities, has established a series of Tourist Protection Hotlines. These are designed as a direct line of aid for travelers, offering support in various situations, from emergency services and scam reports to navigational help and cultural information, ensuring tourists have a reliable resource to turn to when in need.
This action is to provide a better experience for travelers to Vietnam, reducing the chance of scams (currency scams, taxi scams,…), robbery, or other problems that may negatively affect Vietnam tourism.
Hanoi tourist protection hotlines
Hotline number
Hanoi tourist protection hotline is 1800556896. The hotline operational hour is 24/7, and is used for all of the tourist support centers set up by the Hanoi Tourism Department.
Language supported: English & Vietnamese
Hanoi Tourist support centers
Besides the hotline, the Hanoi Tourism Department also set up a few tourist support centers around the city so that travelers can come for help directly. Here is their address:
Services & features
Here are the services and features that Hanoi Tourist Protection Hotlines and Tourist Support Centers offer:
- Provide information support and tourism services for tourists, provide free walking tours to visit Hanoi Old Quarter through vocational internship activities of students of the Tourism Department of Hanoi Open University.
- Receive information, and guidance documents of departments under the Hanoi Tourism Department in building an information system on tourism, providing information, supporting information on tourism services, Effective for travelers in Hanoi’s capital city.
- Receive recommendations and reflections from tourists to promptly handle acts, scams,… affecting the tourist environment of the Capital.
Da Nang tourist protection hotlines
Hotline number
Da Nang Department of Tourism has announced a few official hotlines for tourists to contact in case of any tourism-related problems. Da Nang Tourist Protection Hotlines will be available 24/7. here is the list:
- Tourist support center: 0236.3550.111
- Da Nang Quick reaction tourism team: 0919.247.009
For specific locations near travelers (these hotlines may work only from 8:00 AM to 5:00 PM):
- Ngu Hanh Son District: 0905.922.538
- Son Tra District: 0935.501.455
- Hai Chau District: 0905.545.469
- Lien Chieu District: 0236.3682.222
- Cam Le District: 0905.449.899
- Thanh Khe District: 0913.415.139
- Hoa Vang District: 0982.989.982
Da Nang Visitor Center
Besides the hotline, Da Nang Department of Tourism also built a Da Nang Visitor Center, where tourists can come for information and help. Here are the information:
- Place: Da Nang Visitor Center
- Address: 108 Bach Dang Street, Hai Chau District, Da Nang City
- Telephone: 02363550111
- Email: visitorcenter@danang.gov.vn
- Operation hours: 8 AM to 12 PM and 1:30 PM to 5:30 PM
Services & features
Both Da Nang Tourist Protection Hotlines and Visitor Center offer these services and features:
- Support the visitors coming to Da Nang, and create a safe and friendly tourism environment in Da Nang city.
- In case travelers find out they are scammed, stolen, or have other traveling problems, they can report to the hotlines or visitor center
- Provide free travel maps; hotels, restaurants and entertainment services brochures, ,…in Da Nang city
Ho Chi Minh City tourist protection hotlines
Hotline number
In 2023, the Ho Chi Minh City Department of Tourism launched a new hotline for travelers. You can simply call the number 1022, then click ext 8 to contact the hotline for tourists.
Operation hours: 7:30 AM to 8:30 PM everyday
HCMC Information & Support Center
Since 2017, the Ho Chi Minh City Department of Tourism has set up a few Information & Support Centers around District 1 for better tourism support. Here is the list:
HCMC Information & Support Center – Branch 01:
- Address: Park 23/9, Pham Ngu Lao street and De Tham street crossroad, District 1, Ho Chi Minh City
- Tel: (+8428) 3920 3040
HCMC Information & Support Center – Branch 02:
- Address: Bach Dang Wharf, Ton Duc Thang street, District 1, Ho Chi Minh City
- Tel: (+8428) 3620 7474
Services & features
You can reach HCMC Tourist Protection Hotlines or Information & Support Center for these functions:
- Provide multi-language brochures, and tourist maps of Ho Chi Minh City
- Support tourists with tour & experience booking
- Other tourism information support
- Free wifi, phone charging, and information look-up screen
- Other reports related to tourism safety (scams, thieves,…)
Best practices
Here are some best practices in case you need to use Vietnam Tourist Protection Hotlines:
- Save the number: Before you even start your journey, ensure you have the current hotline number saved in your phone. It’s also a good idea to have a physical copy somewhere safe, like in your wallet or travel journal.
- When to call: It is best to call the hotlines immediately after you got into some troubles related to tourism, or scams, so that they can address your problems easier.
- Language preparedness: Most of the branches in Vietnam Tourist Protection Hotlines will support only English and Vietnamese, it’s helpful to know a few key phrases in Vietnamese or have a translation app ready to facilitate smoother communication.
- Identify your location: Be able to provide your location as accurately as possible. Knowing nearby landmarks, the name of the street you’re on, or having GPS coordinates ready can make a significant difference in response times and the quality of assistance.
- Calm and clear communication: In a stressful situation, try to remain calm and communicate your issue clearly. This will help the operator understand your situation and provide the appropriate assistance.
Service: Tours, transfers, activities, visa, hotels,…
Locations available: HCMC, Hanoi, Da Nang, Hoi An, Nha Trang, Phu Quoc, Da Lat,…
info@antoursvietnam.com
+84 37 4463 732 (Henry) (Whatsapp/ Zalo available) +84 70 6666 520 (Vincent) (Whatsapp/ Zalo available)
