# Vietnam Travel Advices

Private airport transfer vs. Grab – Which is better?

Private airport transfer and Grab are the most popular choices for moving from or to the airport in Vietnam. But which one is better? This article will analyze many aspects so that you can make your choice.

Booking method

Private airport transfer

Pre-booked online via website or contacts; the driver meets you at the airport with a name sign, offering a fixed price and no wait time.

Grab app

Book on arrival; prices vary, and you may wait to connect with a driver. Convenient but less predictable.

Moreover, to book a transfer with Grab, you will have to prepare these things in advance:

Download the app
Buy a SIM card with internet
Sign up and do all of the required processes to get the app ready to be used

Vehicle options

Private airport transfer

Many options between 4-seater sedans, 7-seater SUVs, 16-seater vans and buses. These vehicles are A/C, modern, and pre-arranged to ensure comfort and ample space for passengers and luggage.

Grab app

Only 4-seater sedans and 7-seater SUVs available.

Driver professionalism

Private airport transfer

Drivers are professionally trained, familiar with airport procedures, and prepared to assist with luggage. They’re punctual, and reliable, and provide a welcoming experience, making for a smoother start to your trip.

Flights have a high chance of being delayed. In that case, the drivers will happily track the flight and wait until you arrive.

All drivers are contracted, and work legally with licenses and insurance.

Grab app

Grab drivers vary in experience, and while many are friendly, service levels can be inconsistent. Since bookings are on-demand, drivers may be less familiar with airport pickups, and assistance with luggage isn’t guaranteed.

For driver policies, unfortunately, Grab considers them as “freelancers”, who won’t receive any insurance for working rights as normal companies.

Grab also takes 30% of the drivers for each transfer. Combined with other “fees”, the drivers actually only receive half what they are shown to make in the app.

Pricing

Private airport transfer

Fixed pricing for airport transfers, ensuring transparency and no unexpected charges.

Grab app

Grab’s pricing is dynamic, influenced by factors such as demand, traffic conditions, and time of day. While the app provides an estimated fare, the final cost may vary, and during peak times, prices can surge significantly.

Availability

Private airport transfer

Pre-booked services ensure a vehicle is reserved exclusively for you upon arrival, regardless of time or demand. This guarantees immediate transportation without waiting, providing a seamless travel experience.

Grab app

Availability depends on real-time demand and driver proximity. You might experience delays or difficulty securing a ride during peak hours or in less populated areas.

Additional services

Private airport transfer

Personalized services such as meet-and-greet at the airport, assistance with luggage, and direct transportation to your destination.

Grab app

While Grab offers convenient ride-hailing, it primarily focuses on transportation without personalized services. Drivers may not assist with luggage or provide meet-and-greet services, and the experience can vary depending on the individual driver.

Customer Support

Private airport transfer

24/7 customer support with English-speaking staff.

Grab app

There is no customer support hotline. You can only contact us via the mobile app even when you are in danger. However, the mobile app takes a long time to respond.

Scam Possibility

Private airport transfer

As all of the drivers are limited in number, well-trained, and contacted, the possibility of being scammed is 0%. However, you must choose a reputable company.

Grab app

As the drivers are “freelancers” without any contracts, the quality and honesty will vary. If you have a look on the Internet, you can easily see some posts about tourists getting scammed even by Grab drivers booked directly via the mobile app.

For more information, read this article:

Grab Taxi – Scams & Problems you must be aware

Private airport transfer vs. Grab - Conclusion

In conclusion, a private airport transfer with AN Tours Vietnam provides a more secure, comfortable, and predictable experience compared to Grab. With guaranteed availability, professional drivers, transparent pricing, added customer support, and lower risk of scams, it’s an ideal choice for travelers seeking a seamless start to their journey.

The only and biggest advantage of Grab transfers is the pricing. If you hardly focus on getting a low price without considering anything else, Grab will be a good choice.

To book a private airport transfer, check the ones below:

Featured